Posting listings on WOCH is free. You can work in two modes:
• Safe Deal (for sole proprietors and legal entities) — the buyer pays for the order to the account of the Law Firm "P.O. HUMAN RIGHTS", and you receive the money after the buyer confirms receipt. Buyers trust such sellers more.
• Regular ad (for everyone, including individuals) — a listing without a buy button, with your contacts and a link to your website or social media. You settle payments with the buyer yourself.
WHY IT PAYS OFF FOR SELLERS
• Guaranteed payment. The buyer's money is already in the Firm's account before you ship. You are protected against a buyer who does not collect the parcel while you lose money on delivery.
• Delivery compensation. If the buyer refuses the goods without a valid reason, the cost of delivery both ways (or one way — as agreed by the parties in mediation) may be withheld from their payment during mediation.
• Buyer trust. Buyers are more willing to purchase from sellers who use the Safe Deal.
STEP 1. Sign up
• Click "Sign up" (or log in with Google) and confirm your email.
STEP 2. Fill in your profile
Open "Profile" → "Edit profile":
• Name, phone, region and city, a short description, website or social media.
• Type: sole proprietor or legal entity — for the Safe Deal; individual — regular ads only.
For the Safe Deal, also:
• Name of the sole proprietor / legal entity, full name of the responsible person, tax ID / EDRPOU, bank and IBAN — payouts will be sent to this account.
• Upload documents (registry extract, passport, tax ID, IBAN confirmation — up to 5 files).
• Tick "I want to use the WOCH safe deal service".
• Save the profile and wait for a moderator to verify your documents. After verification, the payment details are locked (they can be changed via support).
Buy buttons appear on your products only after the documents are verified and the Safe Deal is enabled.
To receive order notifications in Telegram too, connect the Telegram bot
@woch_orders_bot.
STEP 3. Add a listing
• Click "+ Add listing" and choose a category.
• Enter the title, description, specifications and price, and add up to 10 photos. The first photo is the cover.
• Describe the delivery terms in the listing: which services you ship with, how fast, and who pays for delivery.
• The Firm's service fee (3%) is included in the price the buyer sees. The calculator in the form shows how much you will receive.
• Set the reservation period for unpaid orders — how long an order will wait for payment. Keep in mind that legal entities paying by invoice often do not pay immediately.
• A large catalogue can be uploaded automatically from a feed (YML / XML) in the "Import" section — prices and stock will be updated daily.
• Manage your listings in "My listings".
• For expensive items (cars, equipment, real estate) you can tick “Payment in installments is possible” — the buyer will be able to pay in several transfers.
STEP 4. Talk to buyers in the chat
• Buyers write to you in the WOCH chat (only registered users can write). Reply quickly — it affects sales and reviews.
• Agree with the buyer on delivery terms, shipping time and who pays for delivery.
• A buyer may ask for a discount. If you agree, publish a separate listing for them at the reduced price, and they will order from it. The Safe Deal applies as usual.
• Warn the buyer in the chat: if they refuse the goods without a valid reason, the cost of delivery both ways (or one way — as agreed by the parties in mediation) may be withheld from their payment.
💬 Keep all arrangements in the WOCH chat. Messages and photos in the chat will serve as your evidence in mediation if a dispute arises.
STEP 5. Receive an order
• You will be notified about a new order and its payment by email (and in Telegram, if connected).
• ⚠️ Do not ship the goods until the order is paid. Wait until the status changes to paid/confirmed.
• If the buyer pays in installments, do not hand over the item while the order page shows “Partially paid” — wait for the “Paid” status. If the buyer needs more time and you agree, write to the moderator and they will extend the payment deadline.
STEP 6. Ship the goods
• Ship the goods (or provide the service) on the agreed terms. Take photos of the goods and packaging before shipping — they will help in case of a dispute.
• Open the order, enter the expected delivery date and click "Shipped".
• Send the tracking number to the buyer in the chat.
STEP 7. Get paid
• Once the buyer clicks "Confirm receipt", the deal is completed.
• During business hours, within one hour the Firm sends the bank a payment order to pay you the order amount minus 3% to the IBAN in your profile. The time it takes for the funds to arrive depends on the bank.
• Documents (delivery note, act) are available on the order page.
If the buyer has received the goods but does not confirm receipt:
• Write to the moderator (the "Message moderator" button in your profile) — this speeds things up.
• After verifying delivery, the moderator confirms the deal, and if the buyer does not open a dispute within 48 hours, the money is transferred to you.
IF THE BUYER OPENS A DISPUTE
• The money stays in the Firm's account until the dispute is resolved.
• The Firm's attorney will mediate: answer questions and provide evidence of shipment and the condition of the goods (photos, tracking number).
• Messages and photos in the WOCH chat will serve as evidence, so do not move your arrangements to other messengers.
• If the buyer refused the goods without a valid reason, you can ask for the cost of delivery both ways (or one way — as agreed by the parties in mediation) to be withheld from their payment. That is why it matters that the warning is in the chat.
• The procedure is set out in the "Mediation Rules".
IMPORTANT
• Do not offer buyers payment outside WOCH — such a deal is not protected and violates the platform rules.
• Keep stock and prices up to date — disable a listing if the product is unavailable.
USEFUL DOCUMENTS
• Offer agreement:
/legal/commission-offer
• Platform rules:
/legal/platform-rules
• Mediation rules:
/legal/dispute-resolution
• Returns policy:
/legal/returns-policy
Still have questions? Message the moderator from your profile or write to
info@woch.com.ua