Returns Policy

Returns Policy Edition dated 06.07.2026 1. General Provisions 1.1. This Policy governs the procedure for returning goods between Client 1 (the acquirer: buyer, tenant, freight customer), Client 2 (the owner of the goods/item: seller, lessor, carrier), and Law Firm "P.O. HUMAN RIGHTS" (hereinafter — the "Firm"). 1.2. The Firm acts as the guarantor of the lawfulness of the deal and provides legal assistance (mediation) services upon its conclusion; the Firm is not a party to the contract of sale, lease, or carriage. 2. Inspection of Goods by Client 1 2.1. Client 1 must inspect the goods or item upon receipt/check-in. 2.2. If obvious damage is discovered, a report must be drawn up with the carrier, or the defects must be documented by photo or video. 3. Return of Goods of Proper Quality 3.1. If the law of the relevant country provides for the right of distance return, the return shall be made within the statutory time limits. 3.2. A return is possible provided the merchantable appearance, completeness, seals, and markings (if any) are preserved. 3.3. The cost of return delivery is borne by Client 1, unless the law provides otherwise. 4. Return of Goods of Improper Quality 4.1. Client 1 has the right to file a claim upon discovering hidden defects not stated in the listing's description. 4.2. To have a claim reviewed, the following must be provided: a description of the problem, photographs, video materials (if any), and documents relating to the deal. 4.3. The Firm has the right to request an independent expert examination. 5. Review of Claims 5.1. Claims are accepted through the personal account or by e-mail. 5.2. The period for initial review of a claim is up to 10 business days. 5.3. If necessary, the period may be extended to obtain additional materials. 6. Mediation 6.1. Client 1 and Client 2 undertake to first attempt to resolve any disagreement through negotiations. 6.2. If negotiations do not lead to a resolution, Client 1 or Client 2 has the right to apply to the Firm for mediation. 6.3. Mediation is conducted by the Firm's attorney, who analyzes the information and evidence submitted by the parties and may propose their own resolution option. A disagreement is deemed resolved if Client 1 and Client 2 agree to one of the proposed options. 6.4. Client 1 has the right to withdraw their intent to purchase the goods, or to use the rental or transportation service, before Client 2 has actually performed the obligation, pursuant to the Law of Ukraine "On Consumer Rights Protection," with Client 2's documented expenses withheld in the manner set out in the Mediation Rules. 6.5. The detailed procedure for applying for and conducting mediation, including time limits, is set out in the Mediation Rules published on the website. 6.6. If Client 1 and Client 2 fail to reach agreement, either of them has the right to go to court in accordance with the procedure established by the legislation of Ukraine; until the relevant court decision enters into legal force, the funds are held by the Firm under the terms of the Public Offer for the Provision of Legal Assistance (Mediation) Services. 7. Anti-Fraud Protection The Firm has the right to: delay payouts until a review of a disputed deal is completed; temporarily block the accounts of Client 1 and Client 2; request additional documents; forward information to law-enforcement authorities where indications of fraud are present. 8. Law Firm Details Name: Law Firm "P.O. HUMAN RIGHTS" (Law Firm "P.O. HUMAN RIGHTS") Managing Attorney: Pyrhavko Oleksandr Viktorovych EDRPOU Code: 45811326 Address: 31 Polunychnyi Lane, apt. 101, Odesa, 65062, Ukraine Phone: +38 066 484 12 12